Privacy Policy
1. Introduction
At Brilliant By Night LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our services or visiting our website, ne.brilliantbynight.com. By using our website and services, you agree to the practices described in this policy.
2. Information We Collect
We collect information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, and physical address.
Service Information: Details regarding your property lighting needs and appointment scheduling preferences.
Communication Data: Records of your interactions with us via SMS, email, and telephone calls.
3. How We Collect Information
We collect information directly from you when you:
Submit forms on our website (e.g., for quotes or appointment booking).
Interact with us via phone, email, or text message.
Schedule an appointment or request a service estimate.
4. How We Use Information?
We use the information we collect to:
Provide, operate, and maintain our architectural LED lighting services.
Process appointment bookings and send confirmation or reminder notifications.
Communicate with you regarding our services, including answering inquiries and providing quotes.
Improve our internal operations and customer service.
5. SMS & Communications
We utilize text messaging to communicate with our customers regarding service appointments, quotes, and account updates.
Mobile information will not be shared with third parties for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Compliance & Opt-In:
Opt-In: By providing your phone number and submitting a form on our website, you expressly consent to receive text messages from Brilliant By Night LLC.
Message Types: You may receive service-related updates, appointment confirmations, and follow-up communications.
Frequency: Message frequency may vary depending on the nature of your request.
Rates: Message and data rates may apply to the messages we send.
Consent: Consent to receive text messages is not a condition of any purchase.
7. Opt-Out Instructions:
You may opt out of receiving text messages at any time. To stop receiving messages, reply "STOP" to any message we send.
For assistance, reply "HELP" to any message.
8. Mandatory Compliance Disclosures:
1. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
2. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
3. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. Data Sharing Policy
We do not sell, rent, or lease your personal information to third parties. We do not share your SMS consent data with any third parties or affiliates for marketing or promotional purposes. Your information is only shared with service providers who assist us in operating our business (such as our CRM platform provider, GoHighLevel, to facilitate communication and appointment booking) and only to the extent necessary to perform those services.
10. Cookies & Tracking Technologies
Brilliant By Night LLC does not use cookies, tracking pixels, or similar automated tracking technologies on our website.
11. Data Security Practices
We prioritize the security of your data. We use GoHighLevel as our primary CRM and automation platform. This system utilizes industry-standard security measures to store and protect your contact data, conversations, and records. Access to your information is restricted to authorized personnel who require it to provide our services.
12. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our lighting services, comply with our legal obligations, resolve disputes, and enforce our agreements.
13. Third-Party Services
We utilize GoHighLevel as our primary platform for CRM management, appointment booking, and communication orchestration. While we may use this platform to process your data, GoHighLevel acts as a service provider and is contractually prohibited from using your data for their own marketing purposes. We do not use any other third-party tools.
14. Your Rights & Choices
You have the right to:
Request access to the personal information we hold about you.
Request the correction of inaccurate information.
Request the deletion of your data, subject to legal record-keeping requirements.
15. Children’s Information
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
17. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Brilliant By Night LLC
Email: [email protected]
Phone: +1 720-384-5013
Address: 20800 West Dodge Road, Omaha, Nebraska, US 68022